Terms of service
OVERVIEW
Cambridge Mask is manufactured and sold by the company Thornton Rock UK Ltd with a UK address at: Unit 179, 23 King Street, Cambridge, CB1 1AH, United Kingdom.
Cambridge Mask Co website is operated by Thornton Rock UK Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Cambridge Mask Co. Thornton Rock UK Ltd. offers Cambridge Mask Co website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Insert November 2024:
BLACK FRIDAY SALE SALE
- Our Black Friday sales period has begun and will run from 11 November – 3 December 2024
- In accordance with our refund and cancellation policy:
- Orders canceled before items have been shipped must be done within 15 hours from the time of order placement
- If you wish to cancel your order once your order has been shipped will need to return the physical product, once the product is received, the refund will be sent for processing
- Further details regarding our refund and cancellation policy can be found here.
- Due to the volume of discounts and the general nature of the promotional period, we cannot process requests for refunds on promotional price differences that may apply. The standard cancellation procedure will need to be followed.
- Promotion not valid in conjunction with any alternative and combined percentage or numerical discount.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Although Cambridge Mask Co. makes reasonable efforts to ensure that all information included on the website is correct, the accuracy and integrity of the contents cannot be guaranteed. Cambridge Mask Co does not assume any responsibility or obligation for the accuracy, completeness, timeliness, or authenticity of information included on the website.
Regardless of any information presented on the website, Cambridge Mask Co reserves the right, without prior notice, to discontinue services, remove or alter content, or retract positions at any time without incurring any obligations. The website should not be relied upon or used as the sole basis for making significant decisions without consulting primary or more accurate, complete or timely sources of information.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
Our sale price is indicated on the website is in GBP or USD currencies and all taxes included (including VAT and other applicable taxes, but excluding potential custom duties).
Our price does not include the delivery fees, which shall be invoiced in supplement. Delivery cost shall be indicated before the validation of the order by users.
Caution: Outside the European Union, in addition to the price paid to Thornton Rock UK Ltd., duties or local taxes may be pursuant and may be charged to users. These duties and taxes, the amount of which Thornton Rock UK Ltd. cannot predetermine and therefore cannot inform users of prior to their order, remain at the users’ charge. Users remain solely responsible for the making of any related declarations and/or the obtaining of any related authorizations.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We reserve the right to propose promotional offers or price reductions, in its sole discretion and according to conditions that it deems appropriate, including when users subscribe to our other services or have expressed their interest in Thornton Rock UK Ltd.’s activities.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
Users place an order by completing the order form available on the Cambridge Mask Co website (s) or by purchasing from a retail partner or e-commerce partner. As part of the ordering process, users are asked to provide their address for the purposes of delivery and invoicing. All fields in the order form marked as being required must be filled in. Orders cannot be validated unless they contain all required information.
Users must ensure that all information they provide in the order form is accurate, up to date and genuine and is in no way misleading or dishonest. Cambridge Mask Co is not liable for inaccurate information supplied to us.
Users are hereby informed and accept that this information acts as proof of their identity and will be binding upon confirmation.
Once you have placed your order, you will receive an email which confirms the order and indicates the scheduled delivery date. This email contains a copy of the terms and conditions.
Users must make sure the contact details they entered when ordering are correct to ensure they receive the order confirmation email. If users do not receive this email, they must contact Thornton Rock UK Ltd. through the channels listed in the paragraph “Contact Details”.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Return Policy.
SECTION 7 – PAYMENT
The price of our products, including delivery costs, is due when the order is placed.
Payment can be made online by bank or credit card through the secured online payment service indicated on the website, or by any other mean available on the website at the date of the order.
You guarantee that you have all required authorizations to use the chosen means of payment.
The corresponding invoice shall be sent to users at the time of delivery.
Thornton Rock UK Ltd. retains full and complete ownership of our product until full payment has been made.
SECTION 8 – DISPUTE
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. The issuer creates a formal dispute which immediately reverses the payment.
We suggest for refund and cancellation inquiries before pursuing a dispute by emailing us to info@cambridgemask.com or calling us at +44 (0) 1223 968 898, +1 (617) 871 – 0926. Cambridge Mask Co. team will be available to help you with the issues you may have on refund and order cancellations, and the refund would take up 15-20 days.
If the dispute happens against your will, please contact your bank directly to resolve the issue. If this does not fix things, please notify us in writing.
If the dispute happens on your will, it may lead to legal proceedings as we defend our position. Cambridge Mask Co will be filing a proof of this as well as your order details with your card company. Please note that during the dispute process, it will take 60-75 days or longer to resolve the issue.
If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved and Cambridge Mask Co. shall be released from any and all liability regarding said dispute.
SECTION 9 – DELIVERY
Our product can be delivered to countries mentioned on the website.
Our products shall be delivered to the address indicated as the “delivery address” (which can be different from the invoicing address) indicated by users on the date of their order.
You will be informed of all viable delivery methods and your costs before their order validation. You must select the chosen method of delivery and provide all information required for the effective delivery of your order.
Cambridge Mask Co’s delivery date is indicated in the confirmation email. Delivery date indications are a ‘best guess’ and orders may be subject to delays due to circumstances outside of our control e.g strikes, weather conditions or customs clearance.
Orders cancellations will be processed when it meets the Refund & Cancellation policy. We suggest for refund and cancellation inquiries to be discussed by emailing us to info@cambridgemask.com or calling us at +44 (0) 1223 968 898, +1 (617) 871 – 0926. Please review our Refund & Cancellation policy here.
The order shall deemed cancelled upon receipt by Thornton Rock UK Ltd. Of this letter or written form informing Thornton Rock UK Ltd, of this cancellation, unless the delivery was made meanwhile.
In case the order is cancelled, as set out above, users will be refunded of the sums they have paid, including the costs of delivery, within twenty (20) days from the date of this cancellation.
SECTION 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 11 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 13 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To review our Privacy Policy.
SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Thornton Rock UK Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Thornton Rock UK Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 18 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 20 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
In the event of a translation of these terms and conditions into one or more languages, the language of interpretation shall be English in the event of any contradiction or dispute concerning the meaning of any one of their terms or provisions.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
In the event of any dispute with Thornton Rock UK Ltd., in relation with these terms and conditions, users have the right to seek recourse, free of charge, to a consumer mediator, for free of charge, for purposes of finding an amicable settlement.
SECTION 21 – GOVERNING LAW
These terms and conditions are subject to UK law and shall be interpreted and governed by such.
Any dispute that may arise in connection with their interpretation, their validity or their enforcement shall fall within the exclusive jurisdiction of the courts of the UK.
SECTION 22 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 23 – CONTACT INFORMATION
Thornton Rock UK Ltd. can be contacted through any of the following channels:
UK address: Unit 179, 23 King Street, Cambridge, CB1 1AH, United Kingdom.
Email: info@cambridgemask.com.