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Cambridge Mask Co Refund Policy

Refund / Replacement / Return Request Form

Choose a form to complete below to request either a refund or replacement or to return one of our products and send it to info@cambridgemask.com to notify us regarding your request.

If all the submitted information and documents are correct, our team will review your request within 5 working days.

Should you have any further questions regarding this, please do not hesitate to contact us at info@cambridgemask.com.

Cancellation Request

If you have not received your order and would like to cancel, please click the button below. 

CANCEL ORDER

Or alternatively, manually copy the form below and send it via email to info@cambridgemask.com.

SUBJECT : Request to Cancel Order

Dear Cambridge Mask Co,

I hereby notify you of my request for cancelling one of my purchases of Cambridge Mask with the following details:

Order Number :

Name :

Email :

Phone number :

Purchased Date :

Reason :

 

Thank you for your assistance.

[Name]

Return Request

If you would like to return and get a replacement mask or request to refund, please click the button below. 

*Please note that we only accept unopened packaging that is still sealed for hygienic reasons.

RETURN ORDER

Or alternatively, manually copy the form below and send it via email to info@cambridgemask.com.

SUBJECT : RETURN REQUEST

Dear Cambridge Mask Co,

I hereby notify you that I would like to request returning one of my purchases of Cambridge Mask with the following details:

Order Number :

Item Returned :

Name :

Email :

Purchased Date :

Delivery Date :

Reason : 

Please specify whether you would like a replacement mask or a refund: 

Shipping address* : (Only applicable for Replacement Request)

Picture : [Please provide clear picture showing unopened and sealed mask’s packaging]

Thank you for your help.

[Name]

Report Issue

If you think that the item might have any manufacturing issues/defective or received the wrong order, please click the link below to request a replacement or refund.  

REPORT ISSUE

Or alternatively, manually copy the form below and send it via email to info@cambridgemask.com.

SUBJECT : REPORT ISSUE

 Dear Cambridge Mask Co,

I hereby notify you that there is an issue with the item I purchased from Cambridge Mask with the following details:

Order Number :

Name :

Email :

Purchased Date :

Delivery Date :

Issues : 

Picture : (Please provide a clear photograph of the mask on a sheet of white paper (background) to showcase the issue(s). Please also clearly write the product size and pattern name on the piece of paper alongside the mask. Photos and / or videos are accepted)

Shipping address for replacement:

Thank you for your help.

[name]