My mask order is delayed. Are you able to check the status?

Our warehouse team works around the clock to prepare and dispatch orders as quickly as possible. Please make sure that you click on the ‘Continue Tracking’ link on our website to see the latest update on your order.

You may also contact our shipping partner directly, you can find the details here:

Royal Mail: 0345 774 0740

Jersey Post: (01534) 616616
USPS : (800) 522-9085

If your order is showing as a different provider to the ones listed above, please contact us directly by email at or Chat button on our sites to connect with our Customer Service Team.